[Sample] Electronic visit verification is working. The bigger win is what agencies do with the data

Sample article for testing the newsroom layout. The agencies, people and figures below are fictional.

Electronic visit verification arrived as a compliance requirement. Most agencies treated it as a cost. A few of the fictional agencies in our sample now treat the data as a management tool.

What the data shows

Every visit produces a clock-in time, a clock-out time and a location. Over a month, that data shows which caregivers run late, which routes are too long and which clients often cancel at the last minute.

Three uses we saw

• Late arrivals. One agency found most late starts came from two routes that were too tight. It moved a single client and the problem stopped.
• Short visits. Visits that end early can point to a client who needs a care plan review.
• Billing checks. Matching visit data to invoices before they go out catches errors early.

What gets in the way

Many agencies cannot export EVV data easily. Ask your vendor for a monthly export in a spreadsheet format.

Our take

Pick one question, such as why visits start late, and answer it with one month of data. Then pick the next one.